Last Updated: 20-09-2025
At Star Enterprises, we value our customers and aim to provide the best possible service. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be requested.
1. Cancellation Policy
- Customers may cancel their order/service request within 24 hours of placing it, provided that work has not already begun or products have not been shipped.
- Once the order has been processed, shipped, or the service has been initiated, cancellation will not be possible.
- To request cancellation, please contact us at [Insert Email/Phone].
2. Refund Policy
Refunds will be provided under the following conditions:
- Service-Based Projects: If the project has not yet started, a full refund may be issued. Once the work has commenced, refunds will be based on the percentage of work completed.
- Products: If you received a defective or damaged product, you may request a replacement or refund within 7 days of delivery.
- Digital Products/Downloads (if applicable): Due to the nature of digital items, refunds are generally not provided once the product has been delivered, unless there is a technical issue.
3. Non-Refundable Items
The following are non-refundable:
- Customized or personalized services/products
- Digital downloads after successful delivery
- Services already completed or delivered
4. Refund Process
- Approved refunds will be processed within 7–10 business days via the original payment method.
- Processing time may vary depending on your bank or payment provider.
5. Contact Us
If you have questions regarding refunds or cancellations, Contact US
Star Enterprises